Frequently Asked Questions

Yes, we use only genuine OEM (Original Equipment Manufacturer) parts on every repair. Unlike many body shops, we advocate for our customers to ensure all approved repairs include OEM components — protecting the safety, performance, and resale value of your vehicle.

We work with all major insurance carriers. Our team handles your claim from start to finish, coordinating directly with your insurance provider so you don't have to worry about the paperwork.

Yes, every repair comes with our professional finish guarantee. Because we use genuine OEM parts and follow manufacturer-approved repair procedures, your vehicle maintains its original quality and durability standards.

We serve Central and Southern California with 13 convenient locations: Bakersfield (2 locations), Covina, El Cajon, Fresno, Gardena (2 locations), Los Angeles, Ontario, Rancho Cucamonga, Santa Ana, Victorville, and Whittier.

Yes, we offer rental car assistance to make sure you are not without transportation while your vehicle is being repaired.

You can get a free online estimate from any page on our website — just click the "Estimate" button to open the form and fill out your information. A final appraisal will be conducted in person when you bring your vehicle to your nearest ACG location.

Yes, we are certified for all three. ACG is a Tesla Approved Collision Center, a BMW Certified Collision Repair Center, and a Maserati Certified Collision Repair Center. We hold OEM certifications for over 25 manufacturers including Mercedes-Benz, Porsche, Land Rover, Jaguar, and many more.

Yes — complimentary 24/7 towing. When you call ACG after an accident, we dispatch a tow truck immediately to your location. Our tow trucks are available around the clock.

You can book an appointment online through our website. Choose your nearest location and fill out the form. Our hours are Monday–Friday, 8:00 AM–5:00 PM, with after-hours accommodations available by appointment.